CYBER MONDAY CONTINUES AT PLAYBAY.CA! 25% - 50% SALE ON ALL PRODUCTS!

Placing an Order

How can I place my order?

Simply put any item(s) you wish to purchase in your shopping cart with “ADD TO CART” button, and choose the "Checkout" option on the cart page, once you're ready to check out.

Can I ship to a different address other than my billing?

Yes. When placing an order you can choose a different shipping address as your billing address on the shopping cart pages before checking out. 

If you already checked-out but forgot to update the shipping address, or just simply made a mistake, on the shipping address, email us info@playbay.ca, as soon as possible to let us know of the update, and the updated shipping address!

How do I know my order was placed?

You will be redirected to an order confirmation page and an order confirmation email will be sent to the email address submitted with the order. We do ask that you please check your junk folder, as it is possible the email may end up there.

Why didn’t I receive a confirmation email?

 A few reasons this may have happened: 

  • You may have typed your email address incorrectly. 
  • You have a spam blocker that is prohibiting confirmation emails from being received.
  • Your order has not completed processing. Please allow 24 hours to process your order. 
 Or if you are still in doubt, email us to inquire about your order, and we’ll verify if we’ve received it.

I forgot to add an item, is it too late?

 If you order is still in the unfullfilled status (before receiving shipment confirmation), then we can still add any item you wish to your order providing they are still in stock. Just email us info@playbay.ca, and a support specialist will be able to do that for you. If the item you added qualifies you for free shipping (pushes your basket value to $50.00 or over), then we will also issue a partial refund to return the cost of shipping.

I wish to add/change other details of my order.
Firstly, we're sorry to hear that, and if there is something that we can do to change your mind, please let us know! To cancel an order please email info@playbay.ca with your order number and a support member will cancel the order, and issue a full refund.  Please note: orders can only be cancelled and refunded before you recieve your tracking information. Once you recieve the tracking information, that generally means that the shipping carrier already has your parcel, and it's on the way to you. if you would still like to proceed with full refund, and cancelation process, than please review our Refund Policy.
I want to cancel my order?
Firstly, we're sorry to hear that, and if there is something that we can do to change your mind, please let us know! To cancel an order please email info@playbay.ca with your order number and a support member will cancel the order, and issue a full refund.  Please note: orders can only be cancelled and refunded before you recieve your tracking information. Once you recieve the tracking information, that generally means that the shipping carrier already has your parcel, and it's on the way to you. if you would still like to proceed with full refund, and cancelation process, than please review our Refund Policy.

Payments

How can I change my payment method for an order?

Lots! We have payment options to suit all online shoppers. 

We accept most credit cards including: Visa, MasterCard, Discover, AMEX. We also accept payment services via Google Pay, Apple Pay, and Pay Pal!

How will the charges display on my statements?

For extra discreetness, the charges from Playbay.ca transactions will show from our parent company “Booster Inc.”

What are the tax rates?

Taxes will be automatically added to your order's total and indicated separately for your information. Tax rates will be applied based on your province or state. 

For US orders, any import duties or additional taxes are not included in the final price. Duties and taxes are subject to being collected at the time of delivery by your carrier.

How to use discount codes?

Discount codes can be applied at any point in the checkout process. 

  • If you are using a computer screen you will see on the right side (yellow area), underneath your products, and above the charges breakdown. 
  • On the mobile version underneath the banner top-left side, tap on the "Show order summary", you will see your product(s), and underneath there will be a section for Discount Code. 
If at any point you are having troubles finding, or entering the discount code please reach out to us via the chat icon on the bottom of your screen, and we'll help you to apply your discount!

Shipping

Do You Offer International Shipping?
We ship within Canada and U.S. only.
Do you offer discreet shipping for my order?

Of course! All of our orders are shipped in discreet boxes, just like your everyday mail or packages. The sender's name is Booster Inc., which is our parent company.

Can you ship directly to a post office?
We don't ship directly to post offices, but you can still make it happen by signing up for Canada Post FlexDelivery, or by renting out a PO Box.
Will I be notified when my order is shipped? 

Once your order has been shipped, you will recieve a Shipment Confirmation sent to the email address submitted with the order. This email will contain your tracking number with which you can track your package and ensure proper delivery.

When will I receive my order?

Your order will be processed and shipped within 2 business days. Afterwards, it depends on your location and shipping method/carrier. 

  • Standard Shipping: 3 - 9 Business Days 
  • Express Shipping: 1-3 Business days 
  • Same Day Delivery (Montreal Area Only): Same day if order is placed before 5pm, or next day delivery if order is placed after 5pm

I received a tracking number but it’s not from Canada Post, is this a mistake?
In order to provide competitive shipping rates & times, we check multiple trusted shipping carriers, and we choose the quickest and cost effective carrier that will deliver the order to you.
I received my Shipping Confirmation, but I need to add/change my shipping information.
If you need to update vital shipping information for your order once it's been already received by the carrier let us knows soon as possible, and we will try to communicate this to the shipping carrier for you, and update you on the status once it's been confirmed.
My order has been shipped, but I still can't track it.
Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email, if after you shipment status has still not been updated please reach out to us via email (info@playbay.ca), and we’ll open a ticket and look in to the status of the order.

Returns & Refunds

What is your return policy?
 Please refer to our Refund Policy page. 
When should I see my refund?

Refunds are usually applied within 3-5 business days (not including weekends and bank holidays).

Sex Toys

What's your best/best-selling sex toy?
All bodies are different, so the best-selling toy won’t necessarily be the one that’s best for you. Learning what your body likes is a process, and finding the best toy for you is really half the fun.
How do you choose your products?

A lot of different factors help us decide which products to carry, such as, considerations of materials, social aspects of the brand, the manufacturer, and the manufacturing process itself. We'd love to talk more in-depth about this, if you have more in-depth questions, definitely reach out via the chat icon, or email info@playbay.ca!

You have so many options! How do I decide?
We’d love to help you make the right choice! Reach out by the chat icon on your screen, or by email: info@playbay.ca.
What is the difference between Dildo’s, Vibrators and Rabbits?
Vibrators come in all shapes and sizes and are usually battery operated to provide more intense and faster vibrations. 

Rabbit Vibrators are a type of Vibrator. It’s a specialty vibrator that has a stimulation attachment positioned perfectly for the clitoris. This vibrator is also battery powered. 

Dildos can be categorized in two options; battery powered are called Vibrating Dildo’s, or we also carry regular Dildo’s that do not vibrate. Its intention is to be inserted in either the vaginal or anal area. Dildo’s have various aspects to them and usability. For example there are some types with suctions at the base meant to by stuck on the floor (to ride cowgirl), or to a wall (doggystyle), others are harness compatible so they can be used with a partner as a Strap On, or some just have wild (unrealistic designs for fantasies), or super realistic look, and feel to the real thing! 

This all depends what you’re in to, and how you would like to achieve your orgasm, by your self or with a partner, is also an important consideration when making this choice!



If you’re still unsure reach out via the chat icon, and our professional and knowledgable sales representatives can help you make the right choice! 
What toys can help men orgasm?

A vibrating penis sleeve or an artificial vagina (especially in the cyber skin variety) can give a man powerful sensations. Donuts, or Vibrating Cock Rings can enhance erections. They can be vibrating or non-vibrating. For some product ideas check out our For Him Collection!

Sexual Health

Can sex toys and lubricants enhance my orgasms?
Yes! Use sex toys in an intimate setting with your partner or on your own. Knowing your body and what you like is important and it may take some trial and error. If you’re unsure, keep your mind open and don’t be afraid to try different things.
Some people believe that sex toys replace partners, is this true?

Sex toys do not replace your partner but rather enhance your experience together, or help discover your abilities to orgasm in new ways by your self!

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